At Whisper Candle Co, we are committed to providing exceptional products and services to ensure a delightful shopping experience for our valued customers. Please read our store policies carefully to understand how we operate:
1. Product Quality:
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We take pride in handcrafting premium-quality candles using the finest ingredients. If you encounter any issues with our products, please contact us, and we will work to resolve the matter promptly.
2. Orders and Shipping:
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In Stock Orders are processed and shipped within 1 working day after payment confirmation.
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Out of Stock orders are poured and shipped in 2 - 4 weeks
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Once your order is shipped, you will receive a tracking number to monitor its status.
3. Returns and Exchanges:
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We accept returns and exchanges within 14 days of receiving your order.
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Items must be unused, in their original packaging, and accompanied by proof of purchase.
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Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.
4. Damaged or Defective Items:
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In the rare event that your order arrives damaged or with defects, please contact us immediately with photos for verification.
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We will either replace the damaged item(s) or issue a refund, depending on your preference.
5. Cancellations:
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You can request an order cancellation so long as your item has not been shipped but please be aware we do ship pretty quickly
6. Privacy and Data Security:
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Your personal information is protected and will only be used for order processing and communication.
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We do not share your data with third parties without your consent.
7. Customer Support:
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Our customer support team is available to assist you with any inquiries or concerns. Feel free to contact us through Facebook
8. Feedback and Reviews:
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We greatly value your feedback. Please consider leaving a review to share your experiences and help us improve our products and services.
9. Custom Orders:
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We welcome custom orders and requests. Contact us to discuss your unique requirements, and we'll do our best to accommodate them.
10. Wholesale and Bulk Orders: - For wholesale or bulk order inquiries, please reach out to us directly for special pricing and terms.
Thank you for choosing Whisper Candle Co We appreciate your trust in us and look forward to serving you with the finest handmade candles and exceptional customer service.